Feedback Feedback You do not need to fill in all of this form - just fill out the sections you feel are relevant. Only the very first question is mandatory. All feedback is very gratefully received and will be used to help improve our service. * Have you called Nightline? Yes, by phone Yes, by online chat No If you answered 'yes' above, how would you rate the service you received? 1 (Terrible) 2 3 4 5 (Excellent) What do you like about our service? How could we improve? Would you recommend Nightline to a friend? Definitely Possibly Doubtful Definitely not Why would/wouldn't you recommend us? Do you have any general comments? * Would you be happy for us to use anything you have said publicly? Yes No For example, as a testimonial on our website or in one of the Nightline Officer's reports to the Student Life Zone Committee on the service. Any such use would be anonymous and if you would rather we don't, we won't. Your contact details You do NOT have to provide any contact details as all our feedback is treated as anonymous. Please ONLY provide your details if you would like the Nightline Officer to contact you to discuss your feedback. Your name First Last You don't have to use your real name if this would make you feel uncomfortable. Your email address Email Confirm Email If you provide an email address, the Nightline Officer will send you an email within 5 working days (in term time) to discuss your feedback. Please note that responses may be slower during university vacations.